New mental health telephone support service launches in Stockport

Open Door, a new mental health crisis centre, has launched a telephone support service due to the Covid-19 crisis. The service was commissioned by Stockport CCG to provide a safe haven for people having a mental health crisis and will offer telephone support until a centre in central Stockport can open.

Written on April 6, 2020 by Xeinadin Group

The 24/7 Open Door helpline will be operated by Mental Health Matters, and provide rapid access to telephone based ongoing support. The service on 0800 138 7276 currently has no waiting list. It is open to any resident of Stockport aged 18+.

Follow up appointments, with level 3 trained counsellors, will be offered via telephone, Whatsapp video call or Facebook Messenger video call. They will be available from 10am-8pm seven days a week, provided by health and social care charity, Making Space.

Liz Butler, Peripatetic Service Manager, Making Space, said:

Stockport citizens aged 18 and above can now access the Open Door 24/7 helpline. It is for people who may be struggling to cope, feeling low, anxious, stressed, or be experiencing extreme emotional distress.

“Although the physical Open Door safe haven in the town centre will not be opening at present, a video/telephone appointment based service will be on offer for those who need it.

“Professionals, family members and carers can also call this number for guidance.

“Contacting the helpline can give a feeling of relief, wellbeing and peace of mind. We won’t judge, and our service is confidential unless the caller poses a risk to themselves or others.

“You do not need to be referred to the service, and you do not need to have a formal mental health diagnosis in order to access support.”

The service is not suitable for anyone requiring urgent medical treatment or someone who is acutely unwell and is not a replacement for specialist crisis services.

Open Door was commissioned by Stockport CCG after extensive review and research of the current population needs. The CCG’s Mental Health Investment Plan identified access and crisis as key themes and approved additional investment to develop the new mental health crisis pathway.

The Open Door helpline number is 0800 138 7276.

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