In this section of the website, we introduce you to one of our firms. Up next is Gray & Co Dan, run by Director Ian Gray and his team. Read his answers to get to know him and the firm.
What do you like about working for your firm?
“I enjoy working with our clients who appreciate the friendly service and support we provide. Many of our clients have been with us for well over 20 years and are more than just clients. Our clients know that our door is always open, so they can pop in if they have a query, and they will always be welcome. We keep up to date with technology which makes our work easier and more efficient and enjoyable.”
What are in your words the strengths of your firm?
“We have been established for over 35 years, we know our clients, their needs, and they know we will be there when they have a problem. When required, we can react quickly and effectively; our job is to reassure clients and relieve their stress and worries and provide the answers. Keeping our knowledge and working tools up to date is vital for this.”
“Clients thanking us and telling me that I cannot retire until they do, even when they are a lot younger than me!”
Ian Gray, Director
What is the most valuable lesson you have learned at your firm?
“Remember that we are all individuals; we all react differently to situations, so we must be able to adapt and listen and support, whether with our colleagues, our clients or other parties we come into contact with. Working together makes tasks easier and benefits us all.”
What is the most rewarding experience you have had at your firm so far?
“Clients thanking us and telling me that I cannot retire until they do, even when they are a lot younger than me!”
What result you achieved for a client are you most proud of?
“No one event has made me prouder than any other. I am proud when a client praises a team member for their help or says that we have lifted a weight off their mind. Client satisfaction is the answer.”
“Know your business and your clients.”
Ian Gray, Director
What is your favourite statement that you regularly use when advising your clients?
“On records to keep, this is what you need, but be comfortable so that you are happy to do it. We are always here to support you.”
Which conditions do you think a ‘firm of the future’ should meet?
“Forward-thinking, adopting change and being aware and up to date with technology. A pleasant workplace and value team members and encourage them to contribute and participate in how the firm operates and supports its clients. Know your business and your clients.”
How do you see the future of your firm from your perspective?
“I believe I have a built a firm that is highly professional and well regarded and provides exceptional service. These principles will enable the firm to continue and grow; so far, we have achieved over 35 years of service, more of the same please!”